Resolution Approach

Last updated: Wednesday, July 16, 2025

We’re not here to “handle customers.”
We’re here to build trust—and that starts with how issues are resolved when something doesn’t go right.

🧭 What This Page Is

This isn’t a cold refund policy.
It’s a shared understanding of how Freeeweb approaches mistakes, mismatches, and unmet expectations.

If something goes wrong, the goal isn’t to “win.”
The goal is to make it right, without waste, ego, or hiding behind terms.

📦 If You Received the Wrong Item or It’s Faulty

Let us know immediately at contact@freeeweb.com with a clear photo and description.
If the issue is real, we resolve it. Period.

Depending on the case, we may:

Replace the item
Help you repair it (if possible and meaningful)
Offer a refund or partial refund
Suggest an alternative that fits your need better

The best path is the one that respects your time, avoids waste, and restores what matters.

🔁 If You Just Changed Your Mind

This platform isn’t built for impulse buying.
That’s why we keep the product catalog grounded in needs, not wants.

Still, if your situation changes or you feel an item doesn’t belong in your life:

Reach out. Let’s talk about it.
If a return makes sense and is feasible, we’ll do it humanely—not robotically.

But to avoid unnecessary back-and-forth:

Please read product descriptions carefully.
Feel free to ask questions before buying.

🤝 Cooperative Spirit Over Corporate Policy

We don’t assume you’re trying to cheat us.
Please don’t assume we’re trying to dodge responsibility.

If something feels off, trust that we’ll listen, explain, and do what’s fair—because Freeeweb wasn’t built to cut corners or trick anyone.

This is not “customer service.”
It’s mutual resolution between real people.

💬 Need Help?

Email: contact@freeeweb.com
We’re not 24/7. But we are present and thoughtful.